| WHAT WAS THE PROBLEM? 
    Throughout London the last fifteen to twenty years of the 20th century 
    have seen a steep decline in the quality of library services. The previous 
    hundred years had been notable for the introduction and continual improvement 
    of universal education, the growth of public libraries, and the blossoming 
    of a range of social and cultural services. In recent years much of this progress 
    has been reversed. Libraries in particular have suffered repeated cuts in 
    opening hours, staffing, and bookstocks. In several boroughs closures have 
    left large areas devoid of library services, depleting both quality of life 
    and cultural standards.
 WHY AND WHEN? In response to these circumstances, and further severe threats to public libraries 
    all over the capital, LLL was set up in late 1999 as an alliance of London 
    user groups to be a concerted voice for library users Londonwide.
  WHAT DO WE WANT? We call for a comprehensive, high quality, well-managed, and accessible library 
    service for all Londoners: and we seek to emphasise the social, educational, 
    economic, and cultural importance to every section of the community. We want 
    to see libraries higher up the political agenda
 WHY DO WE WANT IT? 
    TO FIGHT SOCIAL EXCLUSION Libraries are a major force in combatting social 
    exclusion. They often provide children's first experience of being 
    a citizen: of belonging to something, having a ticket, taking advantage of 
    a public service, having responsibilities. Children from the deprived concrete 
    estates and children from the leafy areas come on equal terms and mix happily 
    together. The under-fives services help to close the gap between children 
    from homes without books and others. It is a safe place where many children 
    are allowed to go on their own Books on parenting and dealing with crises 
    often make a difference.
 Ethnic minority communities 
    can be well served by public libraries. Many of them value learning and education 
    very highly. Ethnic minority women feel safe and unthreatened and welcome 
    in the library and can be aided both by the availability of material in their 
    own languages and by help with their command of English. The same applies 
    to their children who may get access to dual language books.  For people in poverty 
    the library is a many-faceted resource. Many areas of London have high concentrations 
    of people on benefits who cannot afford books, newspapers, or computers. The 
    library offers all these, with newspapers being of particular importance to 
    the unemployed seeking jobs. The bookstock and other materials give the opportunities 
    to discover and pursue new interests. For people in cramped accommodation 
    who need to take their children out the library is the only interesting place 
    that does not cost money.  Elderly people read more 
    than most age groups and value their libraries. Isolated and frail elderly 
    people appreciate not only borrowing books which are their main pleasure 
    but enjoy the feeling of being part of the community which visiting the library 
    gives them. It is also a source of information about local meetings, courses, 
    or entertainment that is cheap or free.  LIFELONG LEARNERS 
    The library provides information and guidance on lifelong learning opportunites, 
    it stimulates readers to want to take courses, and supports their studies 
    by providing background reading and reference material in all media. For all 
    these groups the library is important in lessening their degree of disadvantage: 
    an accessible service which does not involve using public transport [diffficult 
    to get on for the old, and expensive for families] or crossing fearsome main 
    roads is important and necessary.
 THE PROVISION OF ALL 
    THESE LIBRARY SERVICES IS EXTREMELY LIMITED. IF THEY WERE MORE AVAILABLE LIBRARIES 
    COULD BE A REAL POWER FOR SOCIAL INCLUSION.  WHAT ELSE DO 
    WE WANT? NEW TECHNOLOGY We welcome the government initiative in promoting, and 
    to some extent financing, new technology in public libraries. In view of the 
    fact that there is already so much information that is available only on the 
    internet, and that many people cannot afford the hardware, we consider it 
    essential. We hope, however, that it will not be allowed to usurp precious 
    resources such as staff time, shelf and floor space, and quiet study areas, 
    from traditional library services. With the The ever growing 
    demand for electronic services has not in any way diminished the libraries' 
    obligation to provide a high quality book and periodical service. It should 
    be acknowledged that the library service's responsibilities have doubled and 
    adequate provision should be made.
 WHAT COULD BE DONE 
    BETTER? OPENING HOURS Opening times should cater for the working population and 
    for people who need to use the library in daylight, such as the elderly and 
    parents with young children. Lunchtime closing has been very unpopular, and 
    there is a big demand for Sunday opening. Libraries in London which are open 
    on Sunday are well-used. Most religious groups consider visiting the library 
    to be a suitable activity for the sabbath.
 CLOSURES Threats 
    of library closures always bring fear and fierce opposition in equal measure. 
    Closures are certain vote losers. Where some London boroughs have closed libraries 
    they have left great swathes of territory where the resident communities have 
    no access to libraries. Easy access is essential.  BOOKSTOCK We are 
    concerned at the preponderance of cheap and 'popular' fiction and non-fiction 
    on the shelves, the dumbing down of the service. Quantity and number of issues 
    should not be the only criteria when stock is selected. Classics and literary 
    fiction should be available as they once were.  STANDARDS We look 
    for definable standards that are monitored and enforced. It is important that 
    user representation contributes to the setting and monitoring of standards. 
    Performance indicators should include levels of user satisfaction, and should 
    be published.  WHAT ABOUT PAYING FOR 
    IT? We are in an age in which a nation's prosperity depends on a well-educated 
    workforce. Education, literacy, and lifelong learning are government priorities. 
    Libraries have an important role to play at pre-school and every other age. 
    The Secretary of State's street corner universities can be effective only 
    if properly funded. Funding the the public library service is a good investment. 
    It brings returns on capital in terms of the quality of the workforce. Even 
    the present run-down service is well used and much valued. It is the one elective 
    local authority service that is used by the whole community; people of all 
    ages, all levels of education, and all ethnic origins. Libraries are good 
    value for money, and lack of them causes additional burdens elsewhere - education, 
    social services, etcetera.
 WE CONSIDER THAT CENTRAL 
    GOVERNMENT SHOULD BE RESPONSIBLE FOR ENSURING THAT PROPER FUNDING IS AVAILABLE 
    FOR LIBRARIES.  WHAT IS SPECIAL ABOUT 
    LONDON? ANOTHER MONEY PROBLEM London has many commercial and business centres 
    where employees flock in each day and use local services. Libraries have a 
    statutory responsibility to cater for working populations but are not funded 
    through the SSA for the cost of doing so.
 A PAN-LONDON VIEW 
    We should like to see the Greater London Authority take an active strategic 
    role in the provision of library services, in promoting co-operation, and 
    in preventing waste and overlap.  LONDONWIDE CO-OPERATION 
    We welcome the recent setting up of the LLNG [London Learning Network Group] 
    which fulfils a recommendation in the Comedia report LONDON LIBRARY CITY 
    and the LPAC [London Planning Advisory Committee] report LIBRARIES 
    IN LONDON. We also welcome the LLDA [London Library Development Agency] and its 
    extensive programme.. As far as we know the recommendation to give more prominence 
    to the economic, planning, and commercial importance of libraries has not 
    been put into effect.
 WHERE DOES LONDON LOSE 
    OUT? One of the disadvantages London has suffered because of its local government 
    structure is that although it has rich and unrivalled library resources, particularly 
    in the non-local authority sectors, it lacks a beacon centre of public library 
    excellence such as the Mitchell Library in Glasgow, and Manchester and Birmingham 
    central libraries.
 AN ASPIRATION Now that our capital is a single entity with its own representation and personality 
    we should aspire to having such a central service.
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